One client, two jobs with nothing in common: office and communal area cleaning to a professional standard, and heavy industrial cleaning with specialised equipment and large-scale debris. Two dedicated teams, one scheduling system, one person to call.
The challenge
One client, two jobs with almost nothing in common. The first was office and communal area cleaning to keep a professional working environment. The second was heavy-duty industrial cleaning — specialised equipment, large-scale debris, and real consequences for safety and operational efficiency if it slipped.
What Regency did
- Assigned two distinct teams, each with expertise matched to its scope
- Trained and briefed both teams on their own specification
- Built a scheduling system that balanced resources across both jobs without either being squeezed
- Held capacity for reactive works in case of last-minute change
- Gave the client a single dedicated point of contact with regular check-ins
The outcome
Both contracts ran to schedule and to a consistent standard, with one person to call about either of them.