Facilities management
Most sites end up with a cleaning contractor, a grounds contractor, a waste contractor and a handyman — all invoicing separately, and none of them responsible when something falls between them. Regency takes the lot on one contract with one account manager, which mostly means you stop spending your week deciding whose job something was.
What the contract covers
- Soft FM: cleaning, washrooms, waste, grounds and pest control
- Hard FM: reactive maintenance, minor works and refurbishment
- Planned maintenance schedules and compliance records
- One account manager and a single monthly invoice
- Reporting you can hand to auditors and funders
- Coverage across the UK
- Mobilisation planning so a handover does not become an outage
Who we do this for
- Local authorities
- Housing associations
- Multi-site commercial estates
- Care and education
Common questions
- What is the real advantage of bundling?
- Accountability. With four suppliers, the gaps between their contracts are where problems live and nobody owns them. With one, the gap is somebody's job. The saving on price is usually smaller than the saving on your own time.
- Do we lose flexibility by consolidating?
- Only if the contract is written badly. Services can be added or dropped as the estate changes — the point of one contract is a single relationship, not a locked scope.
- How does mobilisation work?
- It is planned, because the risk in any FM handover is the week of the switch. Specification agreed, staff and TUPE handled where it applies, schedules built, then a start date with the outgoing contractor still in place until it is proven.
- What reporting comes with it?
- Records against the specification for each service, in a form that stands up to an audit, a funder or a tender review — which is what most public sector clients actually need from an FM supplier.
- Do you TUPE existing staff?
- Where TUPE applies, yes, and it is worth raising early. The people who currently clean your building know things about it that no specification captures.
- Can we start with one service and add more?
- That is how most of our FM contracts began — usually cleaning first, then waste or grounds once the relationship is proven. It is a sensible way to buy, and we would rather that than a big-bang switch.
- Who do we call when something goes wrong?
- Your account manager, by name and mobile. The point of consolidating is that there is one number and one person who cannot pass it to another supplier.
We have done this
Tell us what needs doing.
A site survey costs nothing and takes about twenty minutes. You will speak to the person who would run your contract, not a call centre.